Refund Policy

We are committed to providing you with the best service. If you are not satisfied, we offer a simple and transparent refund process.

Refund Policy Overview

30-Day Money-Back Guarantee

Within 30 days of purchase, if you are not satisfied with our service, we offer a 100% unconditional refund. No questions asked.

Processing Time

After submitting a refund request, we will process it within 5-7 business days. The refund will be returned to your original payment method.

Refunds After 30 Days

Refunds after 30 days will be calculated on a pro-rata basis. If you have used the service, we will deduct the corresponding usage fees.

How to Request a Refund

  1. 1.Log in to your CyberNex account and go to "Account Settings" or "Subscription Management".
  2. 2.Click the "Request Refund" or "Cancel Subscription" button.
  3. 3.Fill out the refund request form and provide a reason for the refund (optional).
  4. 4.Submit the request. Our support team will confirm your request within 24 hours.
  5. 5.The refund will be processed and returned to your original payment method within 5-7 business days.

Refund Eligibility

Eligible for Refund

  • •Refund request submitted within 30 days of purchase
  • •Account in good standing with no violations
  • •No excessive data exports or service abuse
  • •All subscription fees fully paid

Not Eligible for Refund

  • •Accounts that violated Terms of Service
  • •Accounts used for illegal or improper purposes
  • •Subscriptions with enterprise discounts
  • •Refund requests after 30 days (unless exceptional circumstances)

Subscription Cancellation

You can cancel your subscription at any time. After cancellation, you will lose access to the service at the end of your current billing cycle.

If you cancel during your current billing cycle, we will not provide a refund for the remaining time, unless you meet the refund conditions above.

To cancel your subscription, visit your account settings and select the "Cancel Subscription" option.

Need Help?

If you have any questions about our refund policy or need further assistance, please contact our support team.

📧 Email: [email protected]

📞 Phone: +852 4636 0748

⏰ Service Hours: 24/7